Frequently Asked Questions
How do I return a product?
Return right on used items
We do not accept returns on used products.
You have 14 days return right.
When you shop online at www.goalstation.com you have 14 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day
you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics, and the way they operate. To exercise the return right, you should make an unequivocal statement by email within 14 days of receipt of goods.
ReturnsIf you regret your purchase, the goods must be returned to:
Return addressGoal Station ApS
9210 Aalborg SØ
In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So, keep postal receipt and tracking number. Costumers from the rest of the world must pay the costs of returning the goods when they regret.
Please write with big letters "Return parcel" outside of the box/ parcel.
We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 14 days.
We do not accept packages sent COD (cash on delivery).
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form
How do I report a complaint about my product?
Complaints - If there is something wrong with the product
Your purchase is covered by the Sale of Goods Act, including lack rules. This
means, that the private consumer has 24 months warranty, that you can either
have a faulty product repaired or replaced or reduction in price, depending on
the specific situation. Of course, it is a requirement that the complaint is justified
and that the defect is not caused by an incorrect use of the product or other
In January 2016 there were adopted a new legislation in relation to the
Consumer Complaints Act. We will always suggest contacting us and solve any complaints
but in case there is a dispute we can't solve. We refer to the EU commission's
home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
You must contact us within "reasonable time"
You must complain within a "reasonable time" after you have
discovered the defect. We recommend that you advertise as soon as possible, and
within 2 months after the defect was discovered. You can complain by contacting
us via email: email@example.com. Depending on the specific situation,
you will receive further instructions.
The product must be sent to:
Goal Station ApS
9210 Aalborg SØ
When you return the item, please simultaneously as detailed as possible
indicate what the problem is. Please use our complaint/return form. It is not a
requirement, but it eases our casework, and minimizes processing time for
By justified complaint we will refund reasonable freight costs.
If the complaint is justified, we will refund your reasonable shipping costs to
send the product back to us. Otherwise, you must bear all costs of transport,
including our freight costs for returning the item after the investigation.
Remember that the product must always be in good packaging and get a receipt
for shipment. You have the responsibility of the package / goods up to our
reception. So keep postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.
Intellectual Property Ownership.
The Goal Station Program contains trademarks, copyrighted information, trade
names, service marks, logos, images, graphics, text, and other proprietary
content (collectively, “marks”). Goal Station’s Program contains patented and
patent-pending technology as well (together with marks, “IP”). All of Goal
Station’s IP shall remain the property of Goal Station. Users of Goal Station’s
Program, or any portion thereof, recognize and acknowledge the ownership of
such IP, and understand that Users of this website and/or other aspects of Goal
Station’s Program do not, by such use, acquire any right, title or interest in
the marks or other IP. User agrees that User will not modify, reverse engineer,
copy, distribute, reproduce, publish, license, create derivative works from,
transfer, sell or exploit in any other manner Goal Station’s IP or Goal Station’s
Program or products generally; nor shall User participate in any activity that
modifies, reverse engineers, copies, distributes, reproduces, publishes,
licenses, creates derivative works from, transfers, sells or exploits in any
other manner, the IP, Goal Station products, or any portion of Goal Station’s
Program. All rights to the IP and the Program are reserved for Goal
Station and its Affiliates. Any use of such IP is prohibited without the
express, signed, written authorization from an authorized signatory for Goal
Station authorizing the specific use for which such IP will be employed. As
used in these Terms & Conditions, “Affiliate” means any entity that
controls, is controlled by, or is under common control with Goal Station.
Where can I find my order number?
Are prices with or without VAT?
Ordering and payment
All prices whenever quoted either on the website, in correspondence, or verbally are all plus VAT at the current rate.
I have questions about the product?
If you have any feedback, questions or comments about the services, please contact our support team by email
Goal Station ApS
DK-9210 Aalborg SØ
Where in the world do you deliver?
When will I receive my money in case of return?
When we receive the goods, we
check it, and you get paid back the amount you have paid to us upon purchase
(ex. freight cost). The amount is always transferred to the same payment as you
paid the purchase. Have you, for example, paid by card, reversed the purchase
amount to the payment card you used for the purchase.
NOTE: You may lose your purchase amount, in whole or in part. This happens if
the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to
determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting
from sealing, product type etc.
How do I download the app for the products?
To gain access to our app, you need to download our app.
After you have downloaded the Goal Station app, you need to sign up and create an account.
Are you one of our trusty users?
We have made sure that you can use your old login (username and password) on our new app.
This way, you will still have access to all your data in terms of results from drills, etc.
Once you have downloaded and signed into the Goal Station app using a new login or a previous login, you are now ready to choose drills, levels, and connect the Goal Station app to your Ignite Trainers.
What payment methods do you have?
Ordering and payment
All prices whenever quoted either on the website, in correspondence, or verbally are all plus VAT at the current rate
www.goalstation.com and www.goalstationwebshop.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.
To shop at www.goalstation.com or www.goalstationwebshop.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter the purchase.
You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will first be calculated immediately before you are ready to pay.
When you are ready to order, click on "Go to check out" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and Pay".
The purchase amount will be raised from your account when the product(s) is shipped.
At www.goalstation.com you can pay with the following credit cards:
VISA Electron Maestro MasterCard MasterCard Debit JCB
We pay the credit card fee on all online orders.
Acknowledgment of receipt of order and order confirmation
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, there is first entered into a binding purchase agreement, when you have received an order confirmation from us.
Still have questions?
Fill out our contact form and we will answer you shortly!